Magento is an open-source ecommerce solution.
There are a few different ways you can integrate Magento with your ZendeskConnect account. Which one you choose depends on your ZendeskConnect plan level and business process.
In this article:
Connect Magento with ZendeskConnect using the ZendeskConnect plugin
This integration option is available on Plus, Professional, and Enterprise plans.
This option lets you add contacts to any list in your ZendeskConnect account when they register or update their profile in Magento. Once contacts are added to your ZendeskConnect account, you can send customized follow-up emails, create automated workflows, and more.
The integration is set up in two places:
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On the Settings > Integrations page in your ZendeskConnect account
Here you will connect your Magento account to ZendeskConnect. Once you do, you will be redirected to Magento so you can configure the rest of the setup.
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ZendeskConnect plugin in Magento
Here you will add your ZendeskConnect API URL and Key to Magento.
For step-by-step instructions, visit How to integrate Magento with ZendeskConnect.
Connect Magento with ZendeskConnect using Zapier
This option can be used with any ZendeskConnect plan. It requires that you have an ZendeskConnect account, a Magento account, and a Zapier account.
Zapier is a popular 3rd party tool that lets you connect ZendeskConnect with hundreds of other apps so you can automate workflows. When you create a connection between two apps with Zapier, you are creating a Zap.
With this integration, you can connect your ZendeskConnect account with Magento by using ZendeskConnect as a “trigger” or “action” in Zapier. For example, you can create a Zap that will create or update a contact in ZendeskConnect ("action") if there is a new order in Magento ("trigger").
To view different Zap options, visit Zapier's ZendeskConnect + Magento Integrations.
To learn how to create a Zap, visit Zapier's Help Center.
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