Shopify integrations

There are a few different ways to integrate Shopify with ZendeskConnect:

• Deep Data Integration (direct integration created by ZendeskConnect) - This is the most thorough integration and it is available on Plus, Professional, and Enterprise plans. 
• Zapier integration - The Zapier integration allows you to pass contacts into ZendeskConnect. The Zapier integration may be the better option if you'd like all your customers to be added as contacts.

Setting up the Zapier integration

To connect your Shopify account to ZendeskConnect with Zapier, you will need an active Shopify account and an active storefront.

Use the "Add New Shopify Customers to ZendeskConnect" shared Zap.

To connect a new Shopify account, enter your Shopify username on the connect screen of your Zapier account.

Login to your account, and choose Install Zapier on the next screen.

Choose your ZendeskConnect account from the list of accounts, or connect a new account. To allow access to a new ZendeskConnect account, you will need to find your API URL from your ZendeskConnect account, found in the API tab, under “My Settings” and then the "Developer" section.

Transfer this information to the pop-up window under the corresponding fields.

Choose the ZendeskConnect list to add your new contact to. The Zap defaults to using the Shopify Email field for the address. If you would like to modify this, you can choose fields from the Shopify drop-down under Email Address.

Click Save + Finish.

Your new Shopify customers will be added to your ZendeskConnect account automatically. If you ever want to change this Shopify and ZendeskConnect integration, just go to your Zapier dashboard.