How to set automations to "inactive" in ZendeskConnect – The Enterprise Integration Desk

Making an automation "Inactive" means that:

Contacts will not be able to enter the automation
Automations that are currently running will pause until you make them active again.

In this article, we'll discuss:

How to make automations "Inactive" in bulk from the Automations overview page

This method lets you select more than one automation to make inactive right from the Automations overview page.

To get started, follow these steps:

1. From the Automations overview page, click the checkbox next to each automation that you wish to make "Inactive."

2. Click the "Set Inactive" button located toward the top of the Automations overview page.

All automations you selected are now inactive and the status is indicated by a red dot:

This method lets you make a single automation inactive right from the Automations overview page.

To get started, follow these steps:

1. From the Automations overview page, locate the automation you wish to set as "Inactive."

2. Click the dropdown next to the "Edit" button for that automation.

3. Click "Make Inactive."

The automation is now inactive and the status is indicated by a red dot.

This method lets you make an automation inactive right from the Automation Builder.

To get started, follow these steps:

1. From the Automations overview page, locate the automation you wish to make inactive.

2. Click "Edit" for that automation.

3. Click "Inactive" located on the top right of the Automation Builder.

The automation is now inactive and the status is highlighted on the top right corner of the Automation Builder: