Exclude a Gmail inbox from the ZendeskConnect Chrome extension

If you access multiple Gmail inboxes from the same browser, you can prevent contacts from any of those inboxes from syncing into ZendeskConnect. This option is configured in the extension's settings.  

To exclude a specific Gmail inbox from syncing into your ZendeskConnect account:

1. Click the ZendeskConnect logo near the address bar at the top of your browser.

2. A dialog box for the Chrome extension will open. Click "Settings" toward the bottom of the box.

3. A list of settings options will appear. Scroll down until you see "Manage Emails."

4. Type the email address of the Gmail inbox you wish to exclude from syncing then press the "Enter" or "Return" button on your keyboard.

The email address will be listed under "Manage Emails" under the ZendeskConnect Chrome extension settings. In addition, you will no longer see a side panel for contacts and you will not be able to track email opens or use personalization and saved responses in your emails for the excluded Gmail inbox.